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Housing and Property Management Assistant Apprenticeship - Level 2


The housing/property management assistant occupation is an entry-level role. It is customer facing and primarily responsible for the administrative work needed to support the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors. This work must comply with contractual, statutory and legal regulations.

The role involves working under supervision within the wider organisation/team, communities and external partners. The work is varied and includes undertaking housing duties relevant to the team and organisation. Examples include preparing paperwork for service charges, supporting consultations and undertaking customer surveys, undertaking neighbourhood and property surveys using checklists, data administration, conducting supervised viewings and rental negotiations, handling telephone calls, filing and scanning, arranging meetings and events and researching new initiatives under the instruction of a supervisor.

Housing/property management assistants work closely with colleagues to explore solutions to problems and improvements to ways of working. They take responsibility for the quality, accuracy and planning of their own work.

The apprenticeship prepares an individual for a range of general housing/property management duties leading to entry level professional/management roles.

Entry requirements

You will need to be aged 16 years and over to apply for the apprenticeship programme. As this is a work-based qualification you must be employed in a relevant job role and working a minimum of 16 hours per week.

Start dates and fees

If you are between the age of 16 and 18 the apprenticeship is free of charge. If you are 19 and above your employer must pay a fee.

During your apprenticeship your employer is obliged to pay you a wage at the minimum rate for an apprentice.

For information on apprenticeship opportunities please visit our Vision Apprentices website. 

For information on apprenticeship opportunities please visit our Vision Apprentices website.

How long is the course?

The apprenticeship will typically take between 12 and 18 months to complete.

How will I be assessed?

You are required to produce a portfolio of evidence on our online e-portfolio, which will contain a variety of assessments covering the criteria stipulated by the awarding body to cover the Level 2 in Warehousing and Storage (QCF).

Assessments may include:

  • Observations held in the working environment
  • Reflective accounts
  • Witness statements
  • Activity-based work books
  • Work products.

Assessments will be planned with an assessor prior to the assessment taking place.

You will be required to complete an online test for both functional skills elements.

What does the course lead to?

The housing and property assistant role may be a gateway to further career opportunities, such as housing management or senior housing management.

On completion of the apprenticeship, apprentices will be able to join the following; 

  • Chartered Institute of Housing (CIH) at Member level. 
  • Association of Residential Letting Agents (ARLA) at Associate Grade or Member Grade (depending on length of service within the sector and within the organisation). 
  • Institute of Residential Property Management (IRPM) at Foundation Level or Associate Level (depending on length of service within the sector and within the organisation).

What will I study?

You will work towards a number of standards including:

  • Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues and/or partner agencies.
  • Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team. 
  • Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Apprentices without Level 1 English and maths will need to achieve this level prior to completion of the apprenticeship and will also be required to take the tests for Level 2.

How do I apply?

For more information contact or telephone 0808 100 3626


Next steps

For more information on how to become an apprentice call our enquiries line free on

0808 100 3626

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
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