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Apprenticeship Hospitality Customer Service NVQ - Level 2


The apprenticeship will include:

  • giving customers a positive impression
  • promoting additional services and products
  • processing information
  • dealing with customers face to face
  • ICT and telephone
  • handling problems, queries and requests

Entry requirements

No previous qualifications are necessary for this apprenticeship; the entry requirement is that you must be in a customer service related employed position.

Start dates and fees

The apprenticeship is free of charge.

During your apprenticeship your employer is obliged to pay you a wage at the minimum rate for an apprentice.

For information on apprenticeship opportunities please visit our Vision Apprentices website.

How long is the course?

The course normally lasts one year.

How will I be assessed?

Assessment will be in the workplace and there will be a written test at the end of each unit.

Key skills will be delivered as one to one support or small groups and comprises of a project and exam. Exams can be taken in the workplace.

The technical certificate is delivered in the workplace.

You will also be given the opportunity to undertake these qualifications:

Food Safety in Catering Award at Level 2 or 3 *

Food Hygiene (RIPHH) Advanced Certificate *

Personal Licence Holders, National Certificate *

Health & Safety in the Workplace (CIEH) *

*Additional costs will be incurred.

Success rates

The success rate is 67% for hospitality apprenticeships.

What does the course lead to?

As well as being qualified to offer all services as a receptionist there may be the opportunity of progression into a supervisory role and study towards an NVQ level 3.

What will I study?

As part of your apprenticeship you will cover the following:

  • NVQ Level 2 in Customer Service (hospitality)
  • Technical Certificate Level 2 in Hospitality and Catering Principles
  • Key Skills Level 1 in Communication
  • Key Skills Level 1 in Application of Number

What can I go on to study?

The apprenticeship can lead to an advanced apprenticeship at level 3 covering hospitality supervision and leadership. For this you will be required to work in a position supervising others.

How do I apply?

For more information contact or telephone 0808 100 3626


Next steps

For more information on how to become an apprentice call our enquiries line free on

0808 100 3626

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
Bus service Financial support How to apply Course guides

Why choose West Notts?

Best college for A Levels value added* in the East Midlands

£50m investment in our facilities since 2008

In the top 10% of all providers nationally for apprenticeships

Second for vocational value added* in Derbyshire and Nottinghamshire

90% of students move into a positive destination

*Value added is a measure of a student’s progress against their starting point
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