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Apprentice Data Administrator



Employer address

The Occupational Health Centre,
Leeming Lane South,
NG19 9AQ

Apprenticeship summary

Working as part of the Support Team: to undertake appropriate tasks required to ensure that all Portal users are supported with any issues raised or guidance required, providing a high level of customer service, meeting agreed SLA’s and providing excellent support for all Occupational Health Staff and clients.

Working week:
Monday to Friday 08:30 - 17:30

Weekly wage:

Apprenticeship level:

Start date:

Date posted:

Closing date:

Duties will include:

  • Deal with, professionally and appropriately, all incoming communication including emails, mail, phone calls and issues raised via the FreshService desk by internal, external clients, suppliers and team
  • Answer telephone calls as directed by line manager and to script
  • Provide 1st line support desk for all eOPAS & eHealth clients and solve or escalate as required following troubleshooting guides and user guidance notes
  • Provide 1st line support for all users of the RPS on-line booking website & solve or escalate as necessary
  • Seek resolutions from 3rd party software providers where necessary
  • Participate in events and activities as requested by management team
  • Attend staff meetings and engage in all staff support, development and supervision systems
  • Perform routine tasks such as support call logging, assisting with audits of system data, creating new eOPAS users or amending existing, updating eOPAS with new client organisations weekly & operation of standard office equipment etc.
  • Help co-ordinate and deliver training to eOPAS users, create certificates, maintain electronic records & update the matrix
  • Log support calls accurately duration so that analysis can identify volumes and durations per client or eOPAS user so that cost can be calculated
  • Log non-standard support on the client time log & advise line manager if chargeable so that an invoice request can be raised
  • Assist with system upgrade testing
  • Undertake all training and assignments as required to comply with the apprenticeship scheme

Ready to apply?

All apprenticeships must be applied for on the .gov website where you can also view more detailed information about this vacancy.

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Call freephone 0800 121 8317

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