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Apprentice Customer Service Advisor


Mansfield District Council

Employer address

Civic Centre,
Chesterfield Road South,
NG19 7BH

Apprenticeship summary

Mansfield District Council are looking to appoint an Apprentice customer service advisor in the Customer Services – People and Transformation department to provide a high quality and focussed advice and information service to customers of the council. Reports to: Customer Services Operations Manager

Working week:
Monday to Friday 08:30 - 17:00

Weekly wage:

Apprenticeship level:

Start date:

Date posted:

Closing date:

Key Tasks and Responsibilities

•             Work as part of a team acting as the first point of contact for customers recording all contacts for service requests, information and complaints.

•             To use initiative and problem solving skills to resolve customer enquiries

•             Liaising with other departments to resolve customer enquiries

•             At all times act as a champion for customer services and the council to provide a customer focused service

•             Undertake training to gain the skills required to carry out the role professionally and effectively

•             Carry out the role according to the Council’s corporate values and codes of behaviour

•             Comply with the council policies, procedures and codes of practice

•             Answering calls from Council residents, assisting with enquiries, transferring calls or taking effective messages

•             Recording details of conversation on database

•             Sending and receiving emails and responding in a professional and effective manner

•             Communicate with both internal and external customers face-to-face.

Ready to apply?

All apprenticeships must be applied for on the .gov website where you can also view more detailed information about this vacancy.

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Need help?

Call freephone 0800 121 8317

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