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Customer Service Apprentice

Employer

DACRYLATE PAINTS LIMITED

Employer address

Lime Street,
Nottingham,
NG17 8AJ


Apprenticeship summary

If you are someone who is passionate about developing a career in marketing and customer services, and looking to join an innovative and vibrant team, then we want to hear from you.


Working week:
Monday to Friday 08.30 - 17:00 with an hour unpaid for lunch

Weekly wage:
£163.13 - £307.88

Apprenticeship level:
Intermediate

Start date:
01/02/2022

Date posted:
08/06/2021

Closing date:
31/01/2022

Here at Dacrylate, we are committed to nurturing the talent within our business and live by a core philosophy of promoting from within. The skills and experience that you will acquire, due to the scope of the work you will be able to get involved in, is what really sets your role apart and makes it an invaluable career opportunity.

At Dacrylate, what you put in, you genuinely get out. It is a two-way street. You put the work in to achieve our shared goals and we provide unparalleled training and development opportunities.

You will be a passionate individual in the making, who will enjoy working in a fast-paced environment. Your positive attitude, strong work-ethic, and desire to learn new skills and develop within our business, will shine through everything you do. You will be a good verbal and written communicator and comfortable picking the phone up to a customer.

It is a necessity that you are a highly organised, self-sufficient individual who thrives on deadlines - because the speed and reliability of what we do is of significant high-value to our customers. It is crucial you are able to work under your own initiative and take ownership of tasks. This is why exceptional organisation and time management skills are essential. As is having a real attention to detail and accuracy. Mastery is a mindset and one which comes from our people striving for excellence in the details. Throughout, you will actively maintain a trusted-partnership status with customers, through your exceptional customer service.

In your day-to-day role, you will be responsible for a number of tasks that will utilise your eye for detail and accuracy.

These include, but not limited to:

  • Be part of the Customer Services Team and welcome customers. You will develop your customer services skills by taking telephone calls and answering customer’s queries. This will be processing orders and answering queries regarding orders and deliveries through our own fleet or carriers or liaising with other teams and departments to ensure that the customer needs are met
  • Our complaints process, for both customers and internal errors is second to none. When things go wrong, you will be instrumental in putting them right, finding root causes and ultimately finding solutions for long-term prevention so that we do not repeat the failure!
  • You will be responsible for assisting customers with unique colour formulations, colour matching and samples. Working with our laboratory team and colour-matchers to provide customers with products to a specific colour or providing our Distributors with formulations so that they can dispense special colours from their own paint dispenser using Dacrylate products
  • Your attention to detail will be mastery when you are producing all the labelling for our products, liaising with our Production Team, and creating templates through branding guidelines in liaison with the Head of Marketing
  • You will assist the Head of Marketing, Sustainability and Communications with marketing activities whether it be generating marketing materials, be involved in campaigns, or updating the website - new website soon to be launched! You will also be responsible for the social media across a multitude of platforms, recommending posts whether it be product related, news items or reposting customer content, along with monitoring media platforms for our customer and competitor contents and reporting appropriately
  • You will produce daily, weekly, and monthly reports of customer related data and marketing analytics, and distribute them to Directors, Senior Management and Managers as appropriate
  • We monitor our work through the use of key performance indicators, these help us understand our successes and failures. You will be responsible for producing monthly KPI’s for Customer Services and Marketing and Warehouse teams. As part of your role, you will ensure that the data is correct, annotating monthly performance notes and follow-up on any agreed actions within agreed timescales/deadlines
  • As well as all that, with your organisation skills you will also assist with general office duties, whether it be distributing daily post to assisting the Managing Director!

Applicants will be required to attend an Assessment Centre with Vision Apprentices as part of the screening process.

The employer reserves the right to close this vacancy early should a suitable candidate be identified prior to the published closing date.

Ready to apply?

All apprenticeships must be applied for on the .gov website where you can also view more detailed information about this vacancy.

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