Vision Logo 2

Operations/Department Manager - Professional Apprenticeship - Standard - Level 5


This is a professional apprenticeship aimed at aspiring, existing operations or departmental managers who may already have gained practical experience but wish to further develop their theoretical understanding of management skills.

It is suitable for someone who manages a team and/or projects and achieves operational/departmental goals and objectives. This person will be accountable to a more senior manager or business owner and will be responsible for leading and managing teams, managing change, financial and resources management and coaching and mentoring.

Start dates and fees

The apprenticeship programme can begin at any time of the year. This might be in line with your start date of employment or perhaps a review with your employer where your development is discussed.


Government funding may be available to your employer to help fund this apprenticeship, alternatively your employer may have apprenticeship levy funds available.


For more information about apprenticeships including our current vacancies, please visit our apprenticeship page.

What will I study?

The course will cover the following units:

  1. Personal and Professional Development
  2. Principles of Management and Leadership
  3. Managing and Leading Individuals and Teams
  4. Creating and Delivering Operational Plans
  5. Managing Finance
  6. Managing Stakeholder Relationships
  7. Managing Projects
  8. Managing Change

Entry requirements

Five GCSEs at grade 4/C or above including maths and English.

Study programmes - essential skills for employment

As an entry requirement on some of our courses, you will need a GCSE in both English and maths with at least a grade 4/C (please see entry requirements above).

If this isn’t displayed under the entry requirements and you don’t currently have a GCSE in both English and maths at grade 4/C or above before joining us, you will then study English and maths as part of your programme with the aim of achieving a qualification with at least a grade 4/C. This is to help improve your chances of employment once you leave us.

In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.

How long is the course?

There are eight units studied over two years.

How will I be assessed?

A combination of on-programme assessment and end-point assessment. On-programme assessment will include:

  • Assignments/reports/presentations – to make up a portfolio
  • Review of performance between apprentice and line manager
  • 360° feedback
  • Continual professional development log
  • Work-based project

End-point assessment will include:

  • Independent review of portfolio
  • Written test using a series of different scenarios and situations
  • Presentation and Q&A
  • Interview and professional discussion

Mode of delivery (20% off-the-job)

Sample programme:

Weeks 1-3

In order to maximise the potential benefits to the business a series of taught sessions will be an integral part of each unit. These taught sessions are led by the tutor in the university centre and will typically run from 9am to 1pm for the first three weeks of each unit. The sessions will enable apprentices to develop a detailed knowledge and understanding of the business theory and how it relates to their own workplace. The first three weeks of the unit provide the foundation necessary for learners to put into practice their learning when producing their assignments. Assignments will be introduced and work set by the tutor for the learners to complete on an individual basis.

The programme allows flexibility for the apprentice to return to work after 1pm or remain in the university centre to complete assignments.

Weeks 4-7

The tutor will visit each learner twice during these four weeks, to conduct one-to-one meetings at the learner’s workplace. This provides the opportunity to support the learner in the completion of their assignments and to liaise with the employer to assess development of the knowledge, skills and behaviours required for the qualification.

Weeks 8-9

The tutor will be available in the university centre 9-4pm for one-to-one support for apprentices completing coursework. These are flexible sessions with attendance on a drop-in basis.

Week 10

Submission of coursework and introduction to the next unit. This will take place at the university centre 9-12pm.

Employer commitment

An employer must be prepared to provide the learner with the opportunity to carry out their work and be involved in new projects which will enable the learner to produce evidence towards their qualification.

Employer involvement is very important for the learner to achieve success and this will mean a series of reviews of the learner’s progress towards meeting specific outcomes. This ensures continued progress through the apprenticeship by resolving issues and providing challenges for the learner.

What does the course lead to?

  • Level 5 Operations/Departmental Manager Apprenticeship
  • CMI Level 5 Diploma in Management and Leadership


There isn't currently career information listed for this course.

How do I apply?

Ring 0808 100 3626 or email to contact the course tutor.

Next steps

For more information on how to become an apprentice call our enquiries line free on

0808 100 3626

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
Bus service Financial support How to apply Course guides

Why choose West Notts?

The word 100% written in a circle

100% A Level pass rate in 2020.

An icon of a tick and checkbox in a circle

One of the top colleges in the UK for student satisfaction.**Learner Exit Survey 2019/20

An icon of a bus in a circle

An extensive bus service across Mansfield and the surrounding area.

An icon of a building in a circle

We have four campuses each boasting a number of state-of-the-art facilities.

2020 Appeals Process | Policies and statements | Freedom of Information | Accessibility Statement | Modern Slavery Statement | Privacy Notices
© West Nottinghamshire College