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Information Communications Technician - Advanced Apprenticeship - Level 3


The Information Communications Technician apprenticeship equips individuals with the ability to deliver efficient operation and control of the IT and network infrastructure (physical or virtual hardware, software, network services and data storage) either on-premises or provisioned as cloud services. Information Communications Technicians monitor, administer, troubleshoot, and support ICT systems and they interact with a wide range of stakeholders supporting them remotely or face-to-face.

This apprenticeship provides the skills and knowledge to apply to an array of specialist roles supporting business operations, with a strong focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are examples of typical tasks and projects undertaken by an Information Communications Technician apprentice.

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. These can include but are not limited to retail, finance, and telecoms providers.

This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.

The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.

Entry requirements

Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths. Employers are likely to be looking for a proven passion for digital and social media.

(English & Mathematics at grade 4 or above are mandatory)

Study programmes - essential skills for employment

As an entry requirement on some of our courses, you will need a GCSE in both English and maths with at least a grade 4/C (please see entry requirements above).

If this isn’t displayed under the entry requirements and you don’t currently have a GCSE in both English and maths at grade 4/C or above before joining us, you will then study English and maths as part of your programme with the aim of achieving a qualification with at least a grade 4/C. This is to help improve your chances of employment once you leave us.

In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.

How long is the course?

The duration of this apprenticeship is a minimum of 18 months plus EPA

How will I be assessed?

Your apprenticeship will be assessed in a variety of ways including external examinations, observations, reflective journals and work place assessments.

You will be assessed on:

  • Technical Competencies
  • Technical Knowledge and Understanding
  • Underpinning Skills, Attitudes and Behaviours

After completing all training you will be entered for EPA which consists of 4 parts:

  • Submission of a portfolio of work completed during your apprenticeship
  • Synoptic Project
  • Interview or Professional Discussion
  • Detailed reference from your employer

What does the course lead to?

Typical job titles include:

Support Technician - Help Desk support, First-Line support, Office IT Technician, IT Support Analyst, IT Support Officer, Maintenance Support Technician, Data Centre Support Technician, Cyber/Security support.

Network Technician - Network Support, IT Field Technician, Cloud Technician, Digital Communications Technician, Network Field Operative.


There isn't currently career information listed for this course.

Next steps

For more information on how to become an apprentice call our enquiries line free on

0808 100 3626

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