Human Resources Support - Advanced Apprenticeship - Level 3
Overview
Important information
The following information is simply detailing the apprenticeship training course and is not a live vacancy to apply for. Please click the link below to view our current apprenticeship vacancies.
View current vacancies
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
Specialist
Each apprentice will be assigned a designated specialist who will visit them and their line manager regularly at their workplace or through the use of technology such as Skype, throughout the apprenticeship. Learner reviews will form a regular part of this apprenticeship and will require the commitment of your employer.
Start dates and fees
The apprenticeship programme has intake dates available throughout the year. These dates might align wiith your start date of employment or perhaps a review with your employer where your development is discussed.
Government funding may be available to your employer to help fund this apprenticeship, alternatively your employer may have apprenticeship levy funds available.
For more information about apprenticeships including our current vacancies, please visit our apprenticeship page.
What will I study?
Knowledge, skills and behaviours:
Business understanding - Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.
HR Legislation and Policy - Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.
HR Function - Understands the role and focus of HR within the organisation; its business plan/priorities and how these apply to their role.
HR Systems and Processes - Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.
Service Delivery - Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem solving - Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & interpersonal - Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face-to-face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork - Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process improvement - Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information - Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development - Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Honesty & Integrity - Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times. Has the courage to challenge when appropriate.
Flexibility - Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.
Resilience - Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.
Entry requirements
Typically, you will hold a grade 4/C upon entry. If the employee does not have maths and English GCSE passes at grade 4/C or above, they will need to pass maths and English Functional Skills at Level 2 during their apprenticeship; however, a minimum expectation of Level 1 English and maths initial assessment is required.
You must also be working in a role that supports this personal development programme.
Study programmes - essential skills for employment
If you're a student between the ages of 16 and 18 (or 19 to 25 with an EHC Plan) we want to make sure you have the best possible chances of landing an awesome job once you finish college.
Students who haven't achieved a grade 4/C in GCSE maths or English to continue studying these subjects while you're here with us. By doing so, you'll be building a strong foundation of skills that will significantly boost your employability in the future.
Think of it as a chance to supercharge your knowledge and abilities. You'll be equipped with the tools necessary to tackle the world beyond college with confidence. Plus, we'll be right here to support you every step of the way.
In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.
How long is the course?
Based on the entry requirements set by the employer the minimum duration for this apprenticeship will take 18 months plus EPA to complete.
How will I be assessed?
Professional discussion
The professional discussion will be carried out after the IAO has reviewed and marked the consultative project. It will focus on skills and behaviours as follows:
- Communication and interpersonal skills
- Teamwork
- Personal development
- Honesty and integrity
- Flexibility
- Resilience
In addition to the above two methods of assessment to achieve the Level 3 HR Support Apprenticeship, candidates will be required to complete the assessments for the relevant CIPD modules studied.
Career opportunities