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Introductory Diploma in Tourism, Retail Work Skills and Customer Service (Beginner) - Level 1


This course consists of a range of core and specialist units that will include customer service, introduction to the travel and tourism sector and sales and promotion.

Start dates and fees

You will be required to pay for a UK residential visit as part of the course.

Start DateCodeAnnual Fee (Age)Actions
16-18over 19
Sep 20222267A1380FREE£500.00** EApply

E You may be eligible for fee exemption depending on your circumstances. Please see our adult finance and funding page for more information.

What will I study?

  • Customer services
  • Preparing for employment
  • Working as a resort rep
  • Promotions and sales
  • Introduction to the travel, aviation and events industries

Trips and an exciting UK residential are an integral part of this course.

Entry requirements

  • A minimum of three GCSEs at grade 2 including English language and a GCSE at grade 1 in maths.
  • Good organisational ability and a keen interest in travel and tourism.

Study programmes - essential skills for employment

As an entry requirement on some of our courses, you will need a GCSE in both English and maths with at least a grade 4/C (please see entry requirements above).

If this isn’t displayed under the entry requirements and you don’t currently have a GCSE in both English and maths at grade 4/C or above before joining us, you will then study English and maths as part of your programme with the aim of achieving a qualification with at least a grade 4/C. This is to help improve your chances of employment once you leave us.

In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.

How will I be assessed?

  • External assessments
  • Internal assessments including written assignments
  • Presentations
  • Role play situations

What can I progress onto?

  • Certificate/Diploma in Travel and Tourism with Aviation Studies (Intermediate) - Level 2


How do I apply?

Apply online

Next steps

Attend an open event

View our upcoming events

Call our general enquiries team

0808 100 3626
Bus service Financial support How to apply Course guides

Why choose West Notts?

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100% A Level pass rate in 2020.

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One of the top colleges in the UK for student satisfaction.**Learner Exit Survey 2019/20

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An extensive bus service across Mansfield and the surrounding area.

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We have four campuses each boasting a number of state-of-the-art facilities.

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