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Certificate in Understanding Retail Operations (FREE Distance Learning Course) - Level 2


The purpose of this qualification is to develop learner’s knowledge and understanding of the retail sector and to provide an introduction to the retail industry to those recently employed or seeking employment in the sector.

Entry requirements

There are no specific entry requirements, however learners should have a minimum of Level 2 in literacy and numeracy or equivalent.

This qualification is suitable for learners of 16 years of age and above.

Start dates and fees

This course is currently free if you are enrolled by Monday 31st May 2021.

How long is the course?

Total time to achieve this qualification is 180 hours.

Guided Learning hours with a tutor make up 112 of this time, with a further 68 hours for leaners to complete aspects of their assessment portfolio in their own time.

How will I be assessed?

The qualification is assessed by internally set and marked assessments subject to external quality assurance.

All learning outcomes and assessment criteria must be met to achieve a Pass – there is no grading.

What will I study?

This course is made up of a series of mandatory units:

  • Understanding how to deal with customer queries and complaints in a retail environment
  • Understanding customer service in the retail sector
  • Understanding how a retail business maintains health and safety on its premises
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding retail customer law
  • Understanding the retail selling process

Optional units are as follows:

  • The principles of food safety for retail
  • Underage sales prevention for retails and licensed premises
  • Understanding environmental sustainability in the retail sector
  • Understanding how stocks of newspapers and magazines are controlled in retail outlets
  • Understanding how the effectiveness of store operations can be improved
  • Understanding security and loss prevention in the retail business
  • Understanding the control, receipt and storage of stock in the retail business
  • Understanding the fashion retail market
  • Understanding the management of stock for customer orders in business to business services
  • Understanding the storage, monitoring and replenishment of fresh product in a retail outlet
  • Understanding visual merchandising for retail business

What can I go on to study?

  • Level 2 Certificate in Retail Sales
  • Level 2 Diploma in Retail Sales
  • Level 3 Certificate in Retail Knowledge

How do I apply?

All you need to do is press the 'Sign up now' button below and fill in our online form.

We will then send you an electronic enrolment form to complete and return to us.

Once we have received your form, we'll send you details on how to access the online courses. It's that simple!

Sign up now


Next steps

Enrol on this course

For more information, please contact us on 0808 100 3626 or email

Please contact the adult and community learning team for more information on

01623 413602

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
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Why choose West Notts?

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100% A Level pass rate in 2020

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Best A Level provider in Mansfield and Ashfield for student progress*

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One of the top colleges in the UK for student satisfaction**

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An extensive bus service across Mansfield and the surrounding area

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£50m investment in our facilities since 2008

*Value added is a measure of a student’s progress against their starting point
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