Certificate in Principles of Team Leading (Online) - Level 2
Overview
The purpose of the qualification is to prepare learners for employment, including an apprenticeship, in a job role which includes customer service or to prepare them for further learning/training.
The mandatory and optional units cover a range of areas relevant to the sector allowing learners to tailor the content to meet their individual needs.
Start dates and fees
- Start - Anytime.
- Cost - FREE for adults aged 19 or over (as of 31 August 2024), regardless of employment status.
IMPORTANT NOTICE
While this course may be offered to you free of charge, failure to complete the course may result in a £125 administration fee. This fee covers the administrative costs associated with non-completion.
If you have any questions or require more information, please do not hesitate to contact us on 01623 413602 before completing your registration.
| Start Date | Day/Time | Wks | Code | Annual Fee (Age) |
| 16-18 | over 19 |
| Various | TBC | TBC | 2147A901 | FREE | TBC |
E You may be eligible for fee exemption depending on your circumstances. Please see our fees for adult learners page for more information.
What will I study?
This course is made up of a series of mandatory units:
- Principles of team leading
- Understand business
- Understand how to communicate work-related information
Optional units include:
- Health and safety procedures in the workplace
- Principles of developing working relationships with colleagues
- Principles of equality and diversity in the workplace
- Principles of handling information and mail
- Principles of managing performance and conflict in the workplace
- Understand customers
- Understand how to deliver customer service and resolve problems
- Understand how to develop and deliver a presentation
Entry requirements
- No specific entry requirements
- Recommended: Minimum Level 2 in English and Maths (or equivalent)
- Applicants must live in England
- Applicants must not live in the locations listed here.
How long is the course?
- Total time to complete - 190 hours (including tutor lead guided learning hours).
Learners are expected to study and do aspects of their assessment portfolio in their own time.
How will I be assessed?
The qualification is assessed by internally set and marked assessments subject to external quality assurance.
All learning outcomes and assessment criteria must be met to achieve a Pass – there is no grading.
What can I progress onto?
- Level 2 Diploma in Team Leading
- Level 3 Diploma in Management
Career opportunities
How do I apply?
All you need to do is press the green Sign up button found under 'Next steps' and complete our simple online form.
Once submitted, our team will review your information to ensure you are eligible to study the course (we will get in touch should there be in any issues).
If you meet the eligibility requirements, you’ll be sent an email which contains a link to our online enrolment form for you to complete.
Your enrolment details will then be processed by our team and you will receive an email that will contain a link for you to access your course materials. Please allow 3-5 working days for your enrolment details to be processed.