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Certificate in Principles of Team Leading (FREE Distance Learning Course) - Level 2

Overview

The purpose of the qualification is to prepare learners for employment, including an apprenticeship, in a job role which includes customer service or to prepare them for further learning/training.

The mandatory and optional units cover a range of areas relevant to the sector allowing learners to tailor the content to meet their individual needs.

Entry requirements

There are no specific entry requirements, however learners should have a minimum of Level 1 in literacy and numeracy or equivalent.

This qualification is suitable for learners of 16 years of age and above.

Start dates and fees

This course is currently free for adults aged 19 and over, no matter what your current employment or benefits status is.

How long is the course?

Total time to achieve this qualification is 190 hours.

Guided learning hours for this qualification is 170. These hours are made up of all contact time, guidance or supervision of a tutor.

Directed learning hours for this qualification is approximately 20 hours over the cycle of the programme.

Learners are expected to study and do aspects of their assessment portfolio in their own time.

How will I be assessed?

The qualification is assessed by internally set and marked assessments subject to external quality assurance.

All learning outcomes and assessment criteria must be met to achieve a Pass – there is no grading.

What will I study?

This course is made up of a series of mandatory units:

  • Principles of team leading
  • Understand business
  • Understand how to communicate work-related information

Optional units include:

  • Health and safety procedures in the workplace
  • Principles of developing working relationships with colleagues
  • Principles of equality and diversity in the workplace
  • Principles of handling information and mail
  • Principles of managing performance and conflict in the workplace
  • Understand customers
  • Understand how to deliver customer service and resolve problems
  • Understand how to develop and deliver a presentation

What can I go on to study?

  • Level 2 Diploma in Team Leading
  • Level 3 Diploma in Management

How do I apply?

All you need to do is press the 'Sign up now' button below and fill in our online form.

We will then send you an electronic enrolment form to complete and return to us.

Once we have received your form, we'll send you details on how to access the online courses. It's that simple!

Sign up now

Careers

Next steps

Enrol on this course

For more information, please contact us on 0808 100 3626 or email enquiries@wnc.ac.uk

Please contact the adult and community learning team for more information on

01623 413602

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
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Why choose West Notts?

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100% A Level pass rate in 2020.

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