Certificate in Principles of Customer Service (Online) - Level 2
Overview
The purpose of this qualification is to develop the learners' knowledge and understanding relevant to working in a customer service environment.
Start dates and fees
- Start - Anytime.
- Cost - FREE for adults aged 19 or over (as of 31 August 2024), regardless of employment status.
IMPORTANT NOTICE
While this course may be offered to you free of charge, failure to complete the course may result in a £125 administration fee. This fee covers the administrative costs associated with non-completion.
If you have any questions or require more information, please do not hesitate to contact us on 01623 413602 before completing your registration.
| Start Date | Day/Time | Wks | Code | Annual Fee (Age) |
| 16-18 | over 19 |
| 31/07/2025 | TBC | TBC | 2090A101 | FREE | TBC |
E You may be eligible for fee exemption depending on your circumstances. Please see our fees for adult learners page for more information.
What will I study?
This course is made up of a series of units.
Mandatory units are as follows:
- Principals of customer service
- Understand customers
- Understand employer organisations
Optional units are as follows:
- Know how to develop working relationships with colleagues
- Know how to handle objections and closing sales
- Know how to process information about customers
- Principles of equality and diversity in the workplace
- Understand delivery on online customer service
- Understand how to communicate with customers using the telephone
- Understand how to communicate with customers, verbally and in writing
- Understand how to develop customer relationships
- Understand how to process and follow up sales orders
- Understand how to resolve customer service problems and challenges
Entry requirements
- No specific entry requirements
- Recommended: Minimum Level 2 in English and Maths (or equivalent)
- Applicants must live in England
- Applicants must not live in the locations listed here.
How long is the course?
- Total time to complete - 200 hours (including tutor lead guided learning hours).
How will I be assessed?
The qualification is assessed by internally set and marked assessments subject to external quality assurance. Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy principles.
What does the course lead to?
This qualification could assist you in gaining the following employment opportunities and potential salaries:
- Customer Service Manager – up to £25,000
- Receptionist – up to £24,000
- Retail assistant – up to £23,000
What can I progress onto?
- Level 2 Diploma in Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service
Career opportunities
How do I apply?
All you need to do is press the green Sign up button found under 'Next steps' and complete our simple online form.
Once submitted, our team will review your information to ensure you are eligible to study the course (we will get in touch should there be in any issues).
If you meet the eligibility requirements, you’ll be sent an email which contains a link to our online enrolment form for you to complete.
Your enrolment details will then be processed by our team and you will receive an email that will contain a link for you to access your course materials. Please allow 3-5 working days for your enrolment details to be processed.