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Principles of Customer Service (Online) - Level 2
Overview
Interested in starting a career in customer service or want to improve your current skills? This FREE Level 2 online course covers the core principles required in roles across the sector, including understanding customers, customer service and understanding organisations.
This course will provide a strong foundation in understanding the responsibilities, skills, and knowledge needed to excel in a customer service environment. Learning more can help you earn more!
Online courses give you the flexibility to study in a way that fits around your existing commitments and responsibilities. They are also a great way to build confidence as you develop new skills.
If you feel unsure about using tools such as email, Microsoft Word or Microsoft Teams, do not worry. We will support you step by step. You will have guidance from an assessor throughout your studies, and we also offer free short digital and IT courses for adults to help you build confidence before starting a qualification like this.
Study at home, study on your schedule, study for FREE. Sign up today!
What will I study
Mandatory units:
- Principles of customer service
- Understand customers
- Understand employer organisations.
Optional units:
- Understand how to develop working relationships with colleagues
- Understand how to handle objections and closing sales
- Understand how to process information about customers
- Principles of equality and diversity in the workplace
- Understand delivery on online customer service
- Understand how to communicate with customers using the telephone
- Understand how to communicate with customers, verbally and in writing
- Understand how to develop customer relationships
- Understand how to process and follow up sales orders
- Understand how to resolve customer service problems and challenges.
Start date, attendance and fee
- Start date - Anytime
- Attendance - 200 hours
- Fee - FREE for adults aged 19 or over.
IMPORTANT NOTICE
While this course may be offered to you free of charge, failure to complete the course may result in a £125 administration fee. This fee covers the administrative costs associated with non-completion.
If you have any questions or require more information, please do not hesitate to contact us on 01623 413602 before completing your registration.
- Entry requirements
This course is only available to students aged 19+.
- No specific entry requirements, but a minimum of a GCSE grade 4-9 in English and Maths (or equivalent) is recommended
- Applicants must live in England and not live in the locations listed here
- Applicants must have been living in the UK for the last 3 years.
- Assessment
The qualification is assessed by internally set and marked assessments subject to external quality assurance. Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy principles.
- Progression
Options to consider available through other training providers:
- Diploma in Customer Service Practitioner - Level 2
- Certificate in Principles of Customer Service - Level 3
- Diploma in Customer Service - Level 3
- Careers
For advice and guidance on the careers this course may lead to, contact the our award-winning Careers and Employability team. Our fully qualified and experienced professional advisers specialise in providing high-quality, impartial careers advice and guidance, and can support you in exploring the career pathways this course or similar courses may offer.
- Studying Business at West Notts College
Visit our business subject area to explore the full range of courses available.
Disclaimer
Whilst every effort is made to ensure the information on the website is correct, some details may be subject to change. West Nottinghamshire College reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.