IT user support technicians

Average National Salaries (2020)

What does this career do?

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Typical tasks

• provides technical support to IT users
• advises users on how to resolve hardware and software problems
• installs and upgrades hardware, cables, operating systems and/or appropriate software
• facilitates user access to systems
• refers more complex or intractable problems to appropriate IT professionals
• researches possible solutions in user guides, technical manuals and other documents
• maintains a log of work in progress, calls received, actions taken and problems detected
• reports on commonly occurring queries to detect underlying problems.

Current entry requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Percentage in work

• Employed

• Unemployed

Due to insufficient sample sizes, some data was excised.

Predicted employment status in 2022

• Full-time

• Part-time

• Self Employed

Predicted employment levels in the East Midlands

Career related courses available at West Notts

• Computer Science A Level - Level 3
• Computer Science and IT (Advanced) - Level 3

About the statistics

Data is powered by LMI for All and is sourced from labour market statistics from the Office for National Statistics (ONS), the Institute for Employment Research, the Department for Works and Pensions, and the UK Commission for Employment and Skills.