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Career spotlight

IT user support technicians

Average National Salaries (2017)

Age 20

£16,120 pile of coins

Age 35

£32,240 pile of coins

Age 50

£37,960 pile of coins
Average salary in the East Midlands: £29,640

What does this career do?

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Typical tasks

  • provides technical support to IT users
  • advises users on how to resolve hardware and software problems
  • installs and upgrades hardware, cables, operating systems and/or appropriate software
  • facilitates user access to systems
  • refers more complex or intractable problems to appropriate IT professionals
  • researches possible solutions in user guides, technical manuals and other documents
  • maintains a log of work in progress, calls received, actions taken and problems detected
  • reports on commonly occurring queries to detect underlying problems.

Current entry requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Percentage in work

  • Employed

  • Unemployed

Male
(2018)
Female
(2018)

Due to insufficient sample sizes, some data was excised.

Predicted employment status in 2022

  • Part-time

  • Self Employed

  • Full-time

Predicted employment levels in the East Midlands

Career related courses available at West Notts

About the statistics

Data is powered by LMI for All and is sourced from labour market statistics from the Office for National Statistics (ONS), the Institute for Employment Research, the Department for Works and Pensions, and the UK Commission for Employment and Skills.

Next steps

To ask us a question about this career or find out about our courses or apprenticeship opportunities please use the below form or give us a call.

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0808 100 3626

For more information on careers please visit our

Information, advice and guidance website

Why choose West Notts?

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100% A Level pass rate in 2018

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Best A Level provider in Mansfield and Ashfield for student progress*

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One of the top colleges in the UK for student satisfaction**

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An extensive bus service across Mansfield and the surrounding area

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£50m investment in our facilities since 2008

*Value added is a measure of a student’s progress against their starting point
**Learner Exit Survey 2017/18
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