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Beauty Ambassador - Debenhams, Mansfield (P/T)

Job description


Description
Since opening our first boutique in 1976 we’ve always done things differently. We exist to make a positive difference in women’s lives. We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Location
Debenhams, Mansfield
Status
Part Time
Hours/ Days
27.5/4
JOB PURPOSE
The Beauty Ambassador represents the image, products and culture of bareMinerals. The primary responsibility is sales through exceptional customer service, connecting with our customers to build loyal relationships. You will do this with your knowledge of the products and ability to meet your customer’s individual needs.
The main objective in this role is to be driven and passionate about sharing the love of bareMinerals.
KEY RESPONSIBILITIES
Sales Performance

Achievement of individual targets and key performance indicators (KPIs)
Recording of all individual sales accurately on all relevant paperwork
Take action to achieve or exceed targets on a daily basis
Seek opportunities to increase customer transactions through stepping out and connecting
Obtain customer credentials for bareMinerals customer database

Customer Service

Offer the “bareMinerals outstanding girlfriend experience” to all our customers
Provide welcoming, personal, professional service to all customers at all times
Demonstrate products and educate to the customer via half face make unders according to bareMinerals standards.
Understand the customer’s expectations and offer appropriate advice
Demonstrate effective communication skills, listen to the customer, ask questions and make the experience interactive
Seek opportunities to make an emotional connection with the customer informing them of our services, programmes and philosophies
Ensure that each customer leaves with a positive impression of bareMinerals and a date to return for future service, i.e. Makeup Lesson, Skincare Consultation or Girlfriend Party
Represent bareMinerals through adhering to the current grooming guidelines through the bare signature look and dress code
Resolve any customer complaints with the objective to exceed their expectations and maintain their customer loyalty

Team Work

Develop and build great working relationships with all colleagues to ensure counter goals and targets are achieved
Participate in counter activities and events including girlfriend party, new product launches and relevant store group sales driven activity
Complete team paperwork as and when required
Build rapport and liaise with team manager and store management

Day to Day Accountabilities

Clean and replenish display units, tools, hygiene and testers daily, ensuring a high standard of presentation and cleanliness is maintained at all times
Brushes must be cleaned in between each customer use and shampooed on a daily basis to ensure a high level of hygiene
Diary and time management, i.e. Today’s appointments and Future bookings
Testers, tester units and all merchandising to be as per the VM guidelines
Ensure all stock is displayed to company VM guidelines
Keep stock in a saleable condition through rotation at the counter and stock room
Inform management of any stock issues which may affect customer sales or ‘her’ experience and assist with stock counts as required
Inform management of any store maintenance or Health and Safety issues which might lead to accidents
Adhere to all relevant store security, H&S and compliance procedures
Attend bareMinerals training sessions and partnered store mandatory training sessions
Complete individual attendance and overtime paperwork prior to sign off

PERSON SPECIFICATION
Essential

A passion for people with the ability to communicate and connect on a professional and personal basis
A ‘can do’ attitude
Prefer to work in a fast-paced environment
Have a flexible work ethic to maintain customer service
Target driven with the ability to demonstrate past achievements
Demonstrable evidence of using initiative to achieve desired outcomes
Excellent interpersonal and communication skills

Desirable

Retail sales experience
Cosmetic or beauty industry experience
Makeup artistry skills

Work Locations: Debenhams Mansfield 40 Four Seasons Centre NG18 1SX

Details

  • Apply by: 20/03/2019
  • Company: Bare Escentuals
  • Location: Mansfield
  • Job type: Part-time
  • Job sector: General
  • Employers reference: Job Number: 190000DN
  • Listing date: 05/03/2019

How to apply

https://www.indeed.co.uk/jobs?q&l=Mansfield&start=20&vjk=69d708b6132fb175

 

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