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IT Solutions Technician - Advanced Apprenticeship - Level 3

IT Solutions Technician - Advanced Apprenticeship - Level 3

Overview

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).

They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.

Professional Recognition

This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.

Entry requirements

Whilst any entry requirements will be a matter for individual employers, typically an apprentice might be expected to already have 5 GCSEs (A*-C or above grade 4 ); other relevant qualifications or experience; or pass an aptitude test. (English & Mathematics at grade 4 or above are mandatory).

How long is the course?

The duration of this apprenticeship is a minimum of 18 months

Location

How will I be assessed?

Your apprenticeship will be assessed in a variety of ways including external examinations, observations, reflective journals and work place assessments.

You will be assessed on:

  • Technical Competencies
  • Technical Knowledge and Understanding
  • Underpinning Skills, Attitudes and Behaviours

After completing all training you will be entered for EPA which consists of 4 parts:

  • Submission of a portfolio of work completed during your apprenticeship
  • Synoptic Project
  • Interview or Professional Discussion
  • Detailed reference from your employer

What does the course lead to?

Typical Job Roles (IT Hardware Solutions Technicians)

IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)

Typical Job Roles (IT Software Solutions Technicians)

IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support)

What will I study?

Full details of this apprenticeship standard can be found at:

https://www.instituteforapprenticeships.org/apprenticeship-standards/it-solution-technician/

Study programmes

It is an entry requirement for some courses to have gained GCSEs A*-C in English and maths (see entry requirements). If the entry requirements to a course do not require A*-C in these subjects, and you haven’t already gained GCSEs A*-C in English and maths before joining us, you will continue to study English and maths as part of your programme and take appropriate qualifications in these subjects with the aim of achieving A* to C grade. In addition, to help you gain essential skills for employment, every student aged under 19 and studying a full-time course at college will take part in our study programmes alongside their main subject qualification. Find out more.

How do I apply?

For more information contact us on 0808 100 3626 or email: enquiries@wnc.ac.uk

Careers

Next steps

Enrol on this course

For more information, please contact us on 0808 100 3626 or email enquiries@wnc.ac.uk

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