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Certificate in Information, Advice and Guidance (FREE Distance Learning Course) - Level 2


This qualification develops learners’ knowledge and understanding of information, advice or guidance and how these are applied in their own context.

The qualification supports roles where learners may give initial information, advice and guidance to others.

Start dates and fees

This course is currently free for adults aged 19 and over, no matter what your current employment or benefits status is.

What will I study?

This course is made up of a series of units.

Mandatory units:

  • Understand information, advice and guidance practice
  • Understand the interaction skills required for information, advice and guidance.

Optional units:

  • Information, advice or guidance work with groups
  • Understand debt advice work in practice
  • Understand employment advice work in practice
  • Understand housing advice work in practice
  • Understand information, advice or guidance in schools and colleges
  • Understand networks to support information, advice and guidance
  • Understand refugee, immigrant, asylum seeker advice work in practice
  • Understand skills required by advice providers
  • Understand the context of information, advice and guidance
  • Understand the management of information
  • Understanding signposting and referral in information, advice and guidance

Entry requirements

There are no specific entry requirements, however learners should have a minimum of Level 2 in literacy and numeracy or equivalent.


How long is the course?

Total time to achieve this qualification is 150 hours.

Guided learning hours for this qualification is 114. These hours are made up of all contact time, guidance or supervision of a tutor.

Directed learning hours for this qualification is approximately 36 hours over the cycle of the programme.

Learners are expected to study and do aspects of their assessment portfolio in their own time.

How will I be assessed?

The qualification is assessed by internally set and marked assessments subject to external quality assurance.

All learning outcomes and assessment criteria must be met to achieve a Pass – there is no grading.

What does the course lead to?

Employment in the following roles:

  • Careers Adviser
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  • Help-desk Advisor
  • Housing Support Worker
  • Learning Support Worker
  • Legal Services Support Worker

What can I progress onto?

  • Level 2 Certificate in Counselling Skills
  • Level 2/3 Certificate in Principles of Customer Service
  • Level 2 Diploma in Customer Services
  • Level 3 Award in Counselling Skills and Theory
  • Level 3 Diploma in Counselling Skills
  • Level 3 NVQ Certificate in Advice and Guidance
  • Level 3 Certificate in Information, Advice and Guidance


There isn't currently career information listed for this course.

How do I apply?

All you need to do is press the 'Sign up now' button below and fill in our online form.

We will then send you an electronic enrolment form to complete and return to us.

Once we have received your form, we'll send you details on how to access the online courses. It's that simple!

Sign up now

Next steps

Apply for this course

Please contact us on 0808 100 3626 or email

Please contact the adult and community learning team for more information on

01623 413602

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
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Why choose West Notts?

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100% A Level pass rate in 2020.

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