Vision Logo 2

Certificate in Information, Advice and Guidance (FREE Distance Learning Course) - Level 2


This qualification develops learners’ knowledge and understanding of information, advice or guidance and how these are applied in their own context.

The qualification supports roles where learners may give initial information, advice and guidance to others.

Entry requirements

There are no specific entry requirements, however learners should have a minimum of Level 2 in literacy and numeracy or equivalent.

This qualification is suitable for learners of 16 years of age and above.

Start dates and fees

This course is currently free if you are enrolled by Monday 31st May 2021.

How long is the course?

Total time to achieve this qualification is 150 hours.

Guided learning hours for this qualification is 114. These hours are made up of all contact time, guidance or supervision of a tutor.

Directed learning hours for this qualification is approximately 36 hours over the cycle of the programme.

Learners are expected to study and do aspects of their assessment portfolio in their own time.

How will I be assessed?

The qualification is assessed by internally set and marked assessments subject to external quality assurance.

All learning outcomes and assessment criteria must be met to achieve a Pass – there is no grading.

What does the course lead to?

Employment in the following roles:

  • Careers Adviser
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  • Help-desk Advisor
  • Housing Support Worker
  • Learning Support Worker
  • Legal Services Support Worker

What will I study?

This course is made up of a series of units.

Mandatory units:

  • Understand information, advice and guidance practice
  • Understand the interaction skills required for information, advice and guidance.

Optional units:

  • Information, advice or guidance work with groups
  • Understand debt advice work in practice
  • Understand employment advice work in practice
  • Understand housing advice work in practice
  • Understand information, advice or guidance in schools and colleges
  • Understand networks to support information, advice and guidance
  • Understand refugee, immigrant, asylum seeker advice work in practice
  • Understand skills required by advice providers
  • Understand the context of information, advice and guidance
  • Understand the management of information
  • Understanding signposting and referral in information, advice and guidance

What can I go on to study?

  • Level 2 Certificate in Counselling Skills
  • Level 2/3 Certificate in Principles of Customer Service
  • Level 2 Diploma in Customer Services
  • Level 3 Award in Counselling Skills and Theory
  • Level 3 Diploma in Counselling Skills
  • Level 3 NVQ Certificate in Advice and Guidance
  • Level 3 Certificate in Information, Advice and Guidance

How do I apply?

All you need to do is press the 'Sign up now' button below and fill in our online form.

We will then send you an electronic enrolment form to complete and return to us.

Once we have received your form, we'll send you details on how to access the online courses. It's that simple!

Sign up now


Next steps

Enrol on this course

For more information, please contact us on 0808 100 3626 or email

Please contact the adult and community learning team for more information on

01623 413602

Attend an open evening

View our upcoming open evenings

Call our enquiries line free on

0808 100 3626
Bus service Financial support How to apply Course guides

Why choose West Notts?

The word 100% written in a circle

100% A Level pass rate in 2020

An icon of a reward rosette in a circle

Best A Level provider in Mansfield and Ashfield for student progress*

An icon of a tick and checkbox in a circle

One of the top colleges in the UK for student satisfaction**

An icon of a bus in a circle

An extensive bus service across Mansfield and the surrounding area

An icon of a building in a circle

£50m investment in our facilities since 2008

*Value added is a measure of a student’s progress against their starting point
**Learner Exit Survey 2017/18
2020 Appeals Process | Policies and statements | Freedom of Information | Accessibility Statement | Modern Slavery Statement | Privacy Notices
© West Nottinghamshire College